Before posting, PLEASE MAKE SURE you are using the NEWEST UPDATE.
UPDATE HERE
Include this information in your post
GENERAL ISSUE IN APP
1. Upload a Video Screen Capture of the issue in the app to your Support Post
- Search "make screen capture video" on Google if you do not know how to on your platform.
2. Tell me the Platform and Device in your post
( MacOS 10.14, MacBook Pro 3.1 GHz, 16 GB RAM )
RENDER SUPPORT
1. Tell me the Platform and Device in your post
( MacOS 10.14, MacBook Pro 3.1 GHz, 16 GB RAM )
2. Upload the Original Media Files used for your render to your post, including MIDI, Audio and Video.
If you prefer, you can email these to visualmusicdesign@gmail.com.
3. Upload a Video Screen Capture of the issue in the app to your Support Post
- Show the preview of your video in the app before rendering
- Show the following Settings windows:
- Visual Settings
- Player Settings
- Video Settings - Time Panel
- Search "make screen capture video" on Google if you do not know how to on your platform.
4. Upload the Finished Render with the issue to your Support Post, so that I can clearly see what's wrong.
UPGRADE SUPPORT
If your purchase of an upgrade did not complete,