The screenshot of the problem?
Hello Matthew, thanks very much for helping other SeeMusic users! Your help is definitely spot on. However, it's causing some confusion with users who think you are providing official support for the app. In the future, would you mind clarifiying that you're another SeeMusic user, and not the official app support team? Thank you 😀
No problem if I'm still a SeeMusic user in the future! Actually I want to help you because I know you have many works to do, developing app, answer the question,... So I want I'm your another little hand for sure!
Certainly, I don't understand 100% your sentence, so if I was wrong something, just explain more, I'm not very good at English
If your purchase of an upgrade did not complete,
please email the following to email@example.com:
- Email Purchase Receipt
- SeeMusic App Username
"Copied from Pinned post of visualmusicdesign"
But I haven’t purchased it yet. I keep trying to buy it by clicking on ’1 year for $19.99’ but it comes up with that message in the screenshot
Hello, official SeeMusic support here!
When you click "1 year for $19.99", a browser window should open that takes you to PayPal to pay.
Is that not happening? If it's not, the best solution would be to either use a mobile device to purchase the subscription, or a friend's computer. You can use the same subscription across multiple devices, and just use the Sign Out button to deactivate devices you don't want to have access to your subscription in the future.