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my files are gone :(

in Technical Support

render button was not responding. i exited the program and then opened it again and my filed were gone. what can i do?

3 answers4 replies

7 Comments

visualmusicdesign

Nov 26, 2020

1. Have you tried opening up the app data folder as previously suggested?

2. Can you make a video screen capture of this issue happening, so I know exactly the steps you’re taking in the app?

Gabriel Biton גבריאל ביטון

Nov 26, 2020

Replying to

I actualy tried it and it worked. And i cannot capture it unfortunately because it is all random. I dont know when it would happend again.

Your quick response was very helpful to me! If you have any idea anyway for why it is disapears from the app i would love to hear. Thank you again!

Gabriel Biton גבריאל ביטון

Nov 26, 2020

Replying to

Ok, i rendered multiple times to see where the problem is. Just after it finishes the audio part the program fails with this massage and then it close itself auto. Please help (restart to the computer is not helping)

Gabriel Biton גבריאל ביטון

Nov 26, 2020