Jul 19

None of my USB midi interfaces are being recognized by SeeMusic. I am using See Music 2.5.2 version. My computer is Mac OS 10.13.6

visualmusicdesign

Jul 19

Sorry this isn't working as expected in the app!

1. Have these MIDI interfaces ever been recognized by the SeeMusic app?

2. Are the MIDI interfaces successfully recognized by other applications?

3. Can you please send a screenshot of what the Input Settings window currently looks like in the app?

Thank you!

Jennifer Taylor

Jul 19Edited: Jul 21

Thanks you so much for your rapid answer to my questions! Very much appreciated!

Here are the answers to your questions:

1. The MIDI interface has never been recognized by the SeeMusic app.

2. Yes, the MIDI interface was successfully recognized by Garage band (version 10.3.4) without any problem.

3. Screen shot

SeeMusic-MIDI inputjpeg

4. The background you see in the screen shot is a video that I have uploaded from my computer featuring me playing piano. I don't know how to get rid of it.

visualmusicdesign

Jul 20

Version 2.5.3 is now available from the App Store - could you please update before proceeding?

After updating, if the problem persists, can you please email the Log File to visualmusicdesign@gmail.com?

The Log file on MacOS is located at:

~/Library/Containers/com.VisualMusicDesign.SeeMusicUnity/Data/Library/Logs/Visual Music Design/SeeMusic/Player.log

To easily get to this folder, use the GO menu at the top of the Finder, and select GO TO FOLDER, and copy that address into it.

visualmusicdesign

Jul 20

Thank you for sending the logs!

Nothing is clearly going wrong in the logs....

Could you please check that you've given SeeMusic Camera and Microphone permission? This could potentially cause an issue with detecting Inputs of all kinds.

Open up System Preferences - Security & Privacy - Privacy tab

Click Microphone, and make sure that the box next to SeeMusic is checked

Click Camera, and make sure that the box next to SeeMusic is checked

Does that resolve the issue?

Jennifer Taylor

Jul 21

Hello,

I have followed your instructions to go to System Preferences - Security & Privacy - Privacy tab, but I can't find neither camera or microphone there. Please the screen shot.

Any suggestions for me?

Privacy settingjpeg

visualmusicdesign

Jul 21

Sorry! I just remembered that was a feature that was introduced in macOS Mojave.

Is there a reason you can't upgrade to at least macOS Mojave? It could likely fix this issue.

Jennifer Taylor

Jul 21Edited: Jul 22

It's a pity! My macOS 10.13.6. High sierra is the highest version that I can use for my computer. In order to upgrade to macOs Mojave, I will need a new computer.