just sent it
Thanks for sending - I can see the new one. It looks like maybe still one of the files isn't moved? Can you double check that you moved this file out of the SeeMusic app folder, onto the desktop?
all four of them are moved
I'll send you a new build to try in 5-10 minutes. Thanks for your help!
you're welcome. also I sent a new log file
Yes, in this Log file I can see the files were fully moved. That changes the situation a bit.
The issue could potentially be that your computer is running out of GPU Ram.
Can you send me your full computer specifications? Do you need help finding those?
Also, the SeeMusic folder is still inside another folder, "best piano software". Can you please move the SeeMusic app folder to the actual desktop please and make sure that isn't the issue? Thank you!
Ok, I did find one thing that could be causing this.
Could you please try this build, and let me know if it opens? If not, can you please email the Log file?
alright i'll try it
I need help, can you screenshot of where i can find the full computer specs
Can you take a screenshot of this window?
So the new build didn't work?
Could you email the log file for the new one you just tried?
is this it?
Yes it is.
Can I ask, when was the last time you updated your operating system?
Do you have Windows Update on?
i don't think so
The operating system not being updated would cause this problem. Can you try updating Windows?
Also, can you please let me know if the new build worked?
If not, can you please email the new log file.
OK, wait, NEVER MIND - I installed Windows on a second computer, and am finally able to replicate the issue!
I will debug this from my end, and should be able to provide a fix in the next 48 hours. Please look for Version 2.2
I sincerely appreciate all of your hard work and assistance in helping with this issue! Thank you!