Could you please make sure you are using the most recent version from the website? (Version 2.1.3)
Can you please email the Log File to firstname.lastname@example.org?
The Log file is located at:
C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log
(This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer)
This should now be fixed in Version 2.2.
Very sorry for this issue! Please give version 2.2 a try and let me know if you're still having an issue.