Ok - in that case, the issue is likely with the specific video file.
- After you import the video file and assign it to a piece, click Video Settings in the Media Settings window. Try moving the video up using the Position Up Down control - there's a chance it may just be low on the screen if there is black at the top.
- If that doesn't work, please send a download link to the video file, so that I can test importing it over here.
1. Does the Sample video file load?
In the Piece Files window (click the button at the very top left) - select "Sample Files", then select the piece called "Transcendental Etude no. 12 "Chasse-Neige"
2. Please send the Log file:
C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log
(This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer)
You can either attach the log file to this post as a .zip, or email to firstname.lastname@example.org
I sent it. Transcendental Etude works
Windows 10. I tried with the new version. Still, not working
Are you using Windows? If so, what version are you using?
Version 3.7.1 for Windows is available to download from visualmusicdesign.com and may fix this issue.