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    raphael.bellamy
    Aug 27, 2021

    Trouble with new version

    in Technical Support

    Hi I'm using Seemusic since 2 months. I had a big issue after upgrading seemusic to the last version. All the videos are now impossible to see. There is this light that just avoid me to work. Before the upgrade everything was working fine and beautifully. Even this afternoon, I was preparing a session with seemusic and everything was working I was using a version that I don't remember the exact log. I hesitate between 4.0.6 and 4.0.2 I purchased a monthly subscription in June 2021. Maybe it will help you determine which version I was using. I'm using a 10.14.5 Macbook pro (mid 2015) , 2,8 GHz Intel Core i7, 16 Go 1600 MHz DDR3 Can you please help me ? I'm not interested in getting this version work if it takes a lot of time as I have to make a lot videos this month. Can you send a downgrade version ? On the app store, I can't see any downgrade version and I didn't back up my computer.

    Capture d’écran 2021-08-27 à 23.29.06
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    3 answers3 replies
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    visualmusicdesign
    Best Answer
      ·  Aug 30, 2021

    Already fixed - fix will be included in update coming tonight / tomorrow.


    Thank you for reporting the issue!

    1
    visualmusicdesign
    Aug 27, 2021

    - Open up Display Settings from the left of the main screen

    - On the Video Plugin option, choose Unity


    Everything should be the way it was before the update.

    raphael.bellamy
    Aug 27, 2021

    I had a glow that has been put to 2. So that's why I got a strange image. AVPRO cancels the video, Unity is still making the job ! Thank you !

    visualmusicdesign
    Aug 27, 2021

    @raphael.bellamy Glad it's working now!

    raphael.bellamy
    Aug 27, 2021

    @visualmusicdesign thank you very much for your fast support !

    0
    1
    raphael.bellamy
    Aug 30, 2021

    Hello ! I've noticed a second issue (minor one still a bit annoying). The saber stops At 01:03 after a few seconds since the updates. At 01:03 for instance on that video https://youtu.be/31WfrM7QHxQ ; same here https://youtu.be/N_lbtmOaWQ4 Some of them had custom color on sabers, others not. this one at 00:40

    what can be the problem ?

    6 comments

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