After updating to version 3.3.1, when I’ve imported my mp4 video with the midi file, I cannot see my hands playing on the piano anymore. instead it displayed with coloured bars on the keyboard. Is there a way to have my hands displayed and not the bars on the keys? it would be even better if u can make an updated tutorial video on YouTube with this updated features. Thanks
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Hello - there is an updated tutorial coming this weekend... however it’s hard to tell if what you are describing is a misunderstanding of how to use the app, or a bug. Could you please share a screenshot, or even better, a video screen capture, of what’s going wrong in the app? Thank you
Here’s the screenshot using 3.3.1 without the hands playing but colourful blocks are displayed on the keyboard Instead
vs previously in my videos the hands are shown Playing on The keyboard
Is this a bug? Cos my steps of importing the video clip and the midi file are exactly the same. This problem only happens with the new 3.3.1 version and its frustrating. My previous experience with seemusic was rather satisfactory
and I’m still eagerly awaiting for your new tutorial video. Thanks for your prompt reply
It looks like maybe you are on the wrong piece? I would try clicking the button at the very top left, and make sure you are on the piece you want. If you are sure this is the right piece, can you please send a screenshot of Media Settings, which would be the third button from the top left. The new tutorial is coming as soon as it’s ready - thanks for your patience.
Yes I’m on the right piece. And here’s the media setting screen cap.
Hello. I’ve been waiting for a reply for a week. Can someone please take a look at the screen cap I sent over and let me know if anything wrong with my media setting which had led to the “no hands” playing technical problem? Thanks
The new tutorial video will be up on the channel tomorrow.
2. Sorry for the delayed assistance, it has been confusing from the wording of your post to previously understand what is actually wrong.
It sounds like the issue you are having is that the video file is not loading in the app.
- Did you try reimporting the video file?
- If that doesn't work, can you please take a screenshot of the Video Settings panel after reimporting? Please make sure that none of the Video Settings are set to something strange - opacity should be 100, all crop and position settings should be 0, etc.
Seems like the app has something wrong Handling with my mp4 video. the audio is fine, but the image is gone (hence no hands showing)
Ok, yes - have you tried the suggested steps?
1. Did you try reimporting the video file?
2. If that doesn't work, can you please take a screenshot of the Video Settings panel after reimporting? Please make sure that none of the Video Settings are set to something strange - opacity should be 100, all crop and position settings should be 0, etc.