Frequently Asked Questions

Account / Upgrade

I want to upgrade SeeMusic Windows, but I can't use PayPal


The best solution would be to use a cellphone to upgrade your SeeMusic account on the iOS or Android version. Just log in with the same credentials, then use the Google Play or Apple App Store to process the payment. You can then use the same account back on your Windows PC.




Unable to Login


1. Please make sure you have tried clicking the “Create Free Account” button inside the SeeMusic app. The SeeMusic app account is completely separate from the website or any other account - registering on the website does not register an account inside the app. 2. Please try using the "Reset Password" inside the app - this will send an email for you to reset your password. After resetting your password, try logging in again. 3. Please try temporarily disabling any Firewalls, VPNs, or Antivirus software.




Purchased a subscription, but my account didn't upgrade


This can happen on very rare occasions, and I'm trying to make sure it never happens! In the meantime, I will happily upgrade your subscription manually on the server. Please email support at visualmusicdesign@gmail.com with your: 1. Email purchase receipt for upgrade (Screenshot or email forward) 2. The Username for your SeeMusic app account




Can't Create Account


Please make sure you have tried clicking the “Create Free Account” button inside the SeeMusic app. The SeeMusic app account is completely separate from the website or any other account - registering on the website does not register an account inside the app.




How do I upgrade SeeMusic?


1. To purchase the upgrade in SeeMusic, open up the app and go to the Account panel.
2. Click the button that says “Login to Upgrade”
3. You’ll need to Create a Free Account, by entering your email, and choosing a password. After creating your SeeMusic app account, you’ll also need to confirm your email by clicking on the link in the email that’s sent to your email address.
4. Back in the Account panel, you should now be able to click the “Upgrade” button.
5. Choose one of the subscription options, then click the button to buy the Upgrade. 6. Complete the upgrade transaction through your device's App Store. --- Windows only ---
6. On Windows, continue through PayPal in your internet browser to pay for the subscription.
7. After successfully completing the transaction in PayPal, instructions will appear about how to confirm the transaction in the app - click the “COMPLETE” button back in the SeeMusic app. If this step is not successfully completed, the money will eventually be returned to your bank account - but you will have to do the purchase process again.
8. When you successfully click “COMPLETE” in SeeMusic, the purchase will complete, and your subscription will be active!




Can I buy SeeMusic once for life, instead of a subscription?


SeeMusic is subscription based - there are no plans to offer a lifetime purchase option at this time. The subscription prices for SeeMusic are meant to be affordable, while still making developing and supporting the app sustainable over the long term.




Can I upgrade SeeMusic offline?


Unfortunately, there isn’t a way to unlock the app offline. If you can connect temporarily to the internet, you can activate the app, and then use it for 6 hours of offline in-app time - then you will need to connect to the internet again. There are not any plans to offer additional offline access at this time.




Why are the subscription prices different on each platform?


The subscription prices are based on how much a of a cut the App Store takes from the purchase. On Apple platforms, Apple takes 30% of the purchase, so the price is correspondingly higher.




MacOS Monthly Subscription - I was billed, but my subscription didn't renew!


Version 2.5.2 includes a fix that should hopefully prevent this from happening again in the future! - In the meantime, you should be able to use the Restore Purchases button in the Account panel to update your subscription. - If for any reason you can’t click the Restore Purchases button, please try updating the app from the App Store. If your subscription still is not renewing properly, please email your most recent subscription receipt to visualmusicdesign@gmail.com, and we can manually update the subscription on the server. Thank you for your patience!





Lagging Visuals

The SeeMusic visuals are laggy or slow


SeeMusic includes very high performance effects, designed to create videos at the highest level. Even if you experience lag in the live visuals, SeeMusic can still render out flawless videos with no lag. If you would like to use SeeMusic as a live performance visualizer, you may need to disable some of the most intense effects on some devices. Here is a list of the effects you should try disabling in Visual Settings to increase the smoothness of the live visuals in the app: Try Disabling: 1. Texture 2. Saber 3. Glow 4. Particles - Try switching between CPU and GPU Particles in Particle Settings - Try reducing Particle Count in Particle Settings





How To Use SeeMusic

I imported a Video, but the lights and particles aren't showing up!


SeeMusic requires MIDI data to create a visualization, not just a video. You will need to record or import a MIDI file in order for the app to create a visualization in SeeMusic.




What is MIDI?  Do I need a MIDI file to use SeeMusic?


MIDI files contain the data for a musical performance - basically, which notes were played when, and for how long. You will need to record a MIDI file during your performance to make a video with SeeMusic. There is currently no good way to process Audio or Video files into a MIDI file. You can record MIDI files directly inside SeeMusic! Please see this Video Tutorial for more info about Recording in SeeMusic: https://www.youtube.com/watch?v=QdZbZW-hO94 You can also record MIDIs outside SeeMusic in an application like Logic X or Cubase, then import them into SeeMusic.




How do I record a MIDI file?


You can record MIDI files directly inside SeeMusic! Please see this Video Tutorial for more info about Recording in SeeMusic: https://www.youtube.com/watch?v=QdZbZW-hO94 You can also record MIDIs outside SeeMusic in an application like Logic X or Cubase, then import them into SeeMusic.




How do I import a file to SeeMusic Android?


1. Download the file you want to import onto your phone's storage, or Google Drive 2. Use the Files app or Google Drive app to import the file to SeeMusic, by tapping the file, then choosing "Open with SeeMusic"




How do I import a file to SeeMusic iOS?


- Tap the Import Files button at the right of the main app screen to see some instructions for adding files to the app, as well as easy buttons to import Videos or Images. - For MIDI files, you'll need to download the MIDI to your iOS device, then open up the Files app. You can download files on iOS from the web using Safari, or from Messages or Mail. - You can open the Files app from inside the SeeMusic app, by tapping the Import Files button, then tapping "Open Files app" - From the Files app, tap the file, tap "Share", tap "More...", then tap "Open in SeeMusic"




How do I use SeeMusic?


Please take a look at the Video Tutorials to understand the workflow for creating a video in the SeeMusic app: How to Make a Piano Video with Particles in SeeMusic
https://www.youtube.com/watch?v=NiPJyWJgIs4 How to Record in SeeMusic
https://www.youtube.com/watch?v=QdZbZW-hO94




Can I record video in SeeMusic?


SeeMusic does not record video. 1. You will need to record your video outside the app using a camera. 2. You can then import the video to the SeeMusic app, and sync it to your MIDI file inside the SeeMusic app. The SeeMusic app can use your camera to broadcast video from your camera directly inside the app for livestreams, or live performances! If you're doing a live show, you won't be using MIDI or Video files - you'll be using your live Keyboard and the Live Camera View inside the app. Use Input Settings to select your camera input, and turn on the Live Camera View.





Rendering

SeeMusic is stuck at 0% during rendering


Unfortunately, there is a high chance that this is an issue with the graphics card not being compatible with one of the frameworks in the app, and you may need to use a different device to render videos with SeeMusic. If you would still like to see if there's any way to find a fix, here are the debugging steps to try: 1. Are you able to render with ALL of the Effects in Visual Settings DISABLED? 2. Are you able to render ANY part of any the sample pieces? 3. If none of the sample pieces render with all effects disabled, then there is nothing I can do to fix the issue on your device. 4. If you are able to render with some settings or pieces but not others, then please make a post on the Support Forum: https://www.visualmusicdesign.com/forum/technical-support Please include the following information: - What platform and device are you using? Please send as many details as possible. (ex. MacOS 10.14, MacBook Pro 3.1 GHz) - Please explain which settings allow the app to render, and which settings cause the app not to render. - After attempting a render, please send the Log file from the app. Windows Log File C:\Users\YOUR USERNAME\AppData\LocalLow\Visual Music Design\SeeMusic\Player.log (This folder might be hidden - you might need to Show Hidden Files in the View options in Windows Explorer) MacOS
~/Library/Containers/com.VisualMusicDesign.SeeMusicUnity/Data/Library/Logs/Visual Music Design/SeeMusic/Player.log To easily get to this folder, use the GO menu at the top of the Finder, and select GO TO FOLDER, and copy that address into it.
If you have any issues uploading the log file to the website, you can email it to visualmusicdesign@gmail.com




SeeMusic renders, but there's something wrong with the finished render


- Please create a post on the Support Forum: www.visualmusicdesign.com/forum/technical-support - Include the following information to receive support: 1. Platform and Device - (eg. Windows 10 - Dell XT12 (2017), 3.1 GHz, 16 GB RAM) 2. Upload the Original Media Files used for your render to your post, including MIDI, Audio and Video. If you prefer, you can email these to visualmusicdesign@gmail.com. 3. Upload a video screen capture of yourself using the app to your Support Post - Show the preview of your video in the app before rendering - Show the following Settings windows: - Visual Settings - Player Settings - Video Settings - Time Panel 4. Upload the Finished Render with the issue to your Support Post, so that I can clearly see what's wrong.





Crashes

SeeMusic won't open - Crashes on launch


This issue could potentially be caused by a hardware or operating system compatibility issue, especially on Android phones, or Windows running Windows 7 or earlier. In this case, there would not be anything we can do to help. If you are experiencing this issue on a recent desktop computer, please let us know by making a post on the Support Forum! https://www.visualmusicdesign.com/forum





Getting Support

How do I get support?


GENERAL ISSUE IN APP 1. Upload a Video Screen Capture of the issue in the app to your Support Post - Search "make screen capture video" on Google if you do not know how to on your platform. 2. Include the Platform and Device in your post ( MacOS 10.14, MacBook Pro 3.1 GHz, 16 GB RAM ) RENDER SUPPORT 1. Please include the Platform and Device in your post ( MacOS 10.14, MacBook Pro 3.1 GHz, 16 GB RAM ) 2. Upload the Original Media Files used for your render to your post, including MIDI, Audio and Video. If you prefer, you can email these to visualmusicdesign@gmail.com. 3. Upload a Video Screen Capture of the issue in the app to your Support Post - Show the preview of your video in the app before rendering - Show the following Settings windows: - Visual Settings - Player Settings - Video Settings - Time Panel - Search "make screen capture video" on Google if you do not know how to on your platform. 4. Upload the Finished Render with the issue to your Support Post, so that I can clearly see what's wrong. UPGRADE SUPPORT If your purchase of an upgrade did not complete, please email the following to visualmusicdesign@gmail.com: - Email Purchase Receipt - SeeMusic App Username





Virus Detected

When I open SeeMusic Windows, I get a warning that it's unsafe or contains a virus


To move past the warning, click: 1. "More Info" 2. "Run Anyway" SeeMusic absolutely does not contain any viruses, malware, or adware of any kind. Any detected virus from the app is a false positive. Please see this forum post for users who have verified that there are no viruses in SeeMusic: https://www.visualmusicdesign.com/forum/general-discussion/virus-detected-when-downloading-and-opening-seemusic-for-windows-version-1-13 In addition, SeeMusic is also distributed on the Apple MacOS and iOS App Stores, which have the strictest rules about checking apps for viruses or any other troubling behavior.





Copyright

Will I get a Copyright Claim for using SeeMusic for my videos?


You absolutely will not get a copyright claim from SeeMusic for using the app to create the visuals for your video! SeeMusic is designed to help creators on YouTube and other platforms make amazing content for their own successful channels, and has no claim on the videos you make with it. The SeeMusic app is not responsible for any copyright claims you may incur by making videos using songs written or performed by other artists. Please examine YouTube's copyright policies as an example of how copyright for musical compositions is handled by streaming platforms. SeeMusic also includes several sample MIDI, Audio, and Video files - please do not attempt to represent the sample piece files as your own content or performances.





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